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| Postage |
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- Standard UK : £4.95
per order within the UK. We send
lighter parcels Royal Mail Letter or
Packet Service but high value and heavy items such
as large catalogues, freight cars and building kits will
normally be sent by UPS.The carrier offers a 48 hour insured
service to most parts of UK.
For very long, over 610mm and low value items we may have
to double the postal charge to cover the cost.
This would only apply to the likes of less than a full box
of track, rolls of cork etc.
- Magazines:
These are charged at £1.00 per magazine for postage.
- Microscale Decals:
We charge £1.00 for up
to 5 sheets that you order
for postage.
- Dolls houses:
All dolls houses are charged postage at £8
per parcel (i.e. a house with two boxes would be £16)
and sent via our carrier as above.
- Overseas Postage
: this is charged at cost with a minimum charge
of £5.00. Under
2kg weight we can send small packet airmail which is fairly
priced and quite quick. To many countries this
can often be insured quite cheaply too if you wish.
Over 2kg we send by our carriers International Service as
appropriate.
We hope to publish standard rates for most European countries
in the future.
- Payment : Credit
card; debit card; Amex; IMO, Postal Orders.
- Foreign Orders :
please note that non EU orders are VAT free and all prices
shown here (except for books and magazines) can be
reduced by 20%
- Prices : We
reserve the right to vary prices but what we list should
be what we have at the quoted price.
- Availability :
In our lists we continue to show items which may be out
of stock but which we expect to get back in.
For limited run items we try to list only what we have in
stock. We are quite happy
to order anything you need from the USA but have no control
over its availability and production.
- Cancellations :
For these special orders (that is non list items which we
do not carry in stock) we would expect you to take these
orders. After the usual seven days from placing
the order in which you can cancel in writing (letter, Fax
or e-mail) we will only consider accepting cancellations
if we are able to cancel from the supplier before he ships
them.. For stock items we are happy to
accept cancellations at any time.
- Returns : if you
have a problem with anything you receive give us a ring
so we can sort it out. Should return
be necessary we would expect you to let us know by phone
and confirm in writing within seven
working days. Goods
must be received in the condition in which they were sent
with all packaging and securely wrapped. You
will be responsible for the return postage and we will not
be able to refund the sending postage costs. Restocking
charge is £10 per item.
- Part
exchange : once we receive your part exchange
your goods will be despatched and the part exchange item
immediately put out for sale. If you change your mind
we cannot be sure the part exchange will not have been sold.
In that case we would reimburse the previously
agreed value of the part exchange item.
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