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Postage, Payment, Cancellations
and Returns:
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Standard
UK :
£3.95
per order within the UK. We send lighter parcels
Royal Mail Letter or Packet Service but
high value and heavy items such as large catalogues, freight cars
and building kits will normally be sent by UPS. The carrier offers a
48 hour insured service to most parts of UK. For
very long, over 610mm and low value items we may have to double the
postal charge to cover the cost. This would only apply to the likes
of less than a full box of track, rolls of cork etc.
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Magazines:
These are charged at 95p per
magazine for postage.
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Microscale Decals:
We charge
95p for up to
5 sheets that you order for postage.
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Dolls houses:
All dolls houses are charged
postage at £8 per parcel (i.e. a house
with two boxes would be £16) and sent via
our carrier as above.
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Overseas Postage :
this is charged at cost
with a minimum charge of £5.00. Under 2kg
weight we can send small packet airmail which is fairly priced and
quite quick. To many countries this can often be insured quite
cheaply too if you wish. Over 2kg we send by our carriers
International Service as appropriate. We
hope to publish standard rates for most European countries in the
future
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Payment :
Credit card; debit card;
Amex; IMO, Postal Orders.
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Foreign Orders :
please note that non EU
orders are VAT free and all prices shown here (except for books and
magazines) can be reduced by 15%
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Cancellations :
For these special orders (that is
non list items which we do not carry in stock) we would expect you
to take these orders. After the usual seven days from placing the
order in which you can cancel in writing (letter, Fax or e-mail) we
will only consider accepting cancellations if we are able to cancel
from the supplier before he ships them.. For stock items we are
happy to accept cancellations at any time
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Prices :
We reserve the right to
vary prices but what we list should be what we have at the quoted
price.
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Availability :
In our lists we continue to show
items which may be out of stock but which we expect to get back in.
For limited run items we try to list only what we have in stock. We
are quite happy to order anything you need from the USA but have no
control over its availability and production.
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Returns :
if you have a problem with
anything you receive give us a ring so we can sort it out.
Should return be necessary we would expect you to let us know by
phone and confirm in writing within seven days. Goods must be
received in the condition in which they were sent with all packaging
and securely wrapped. You will be responsible for the return
postage and we will not be able to refund the sending postage costs.
Restocking charge is £10 per item.
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Part
exchange :
once we receive
your part exchange your goods will be despatched and the part
exchange item immediately put out for sale. If you change your mind
we cannot be sure the part exchange will not have been sold. In
that case we would reimburse the previously agreed value of the part
exchange item.
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